Due to the COVID-19 outbreak our Standard Shipping service operated by the Thailand Post has been suspended EXCEPT to the countries below. Express Shipping is still available to all destinations.
Delays in processing and delivery of shipments can be expected during this period.
Standard Shipping is currently available to the following destinations only:
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Austria
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Belgium
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Bhutan
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Brazil
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China
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Denmark
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Estonia
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Finland
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France
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Germany
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Greece
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Hungary
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Italy
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South Korea
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The Netherlands
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Poland
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Portugal
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Russia
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Singapore
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Spain
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Sweden
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Switzerland
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UK
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USA
Updated on June 16, 2020
Shipping Policies
• If you have a PayPal account, the address registered in your PayPal will be used to ship your order. Please make sure your address is correct. If do not have a PayPal account, you may enter your shipping address upon checkout.
• Processing time for items in stock is of 1 to 3 business days after purchase.
• Estimated delivery time is as follows (counting from the date the order is dispatched):
​​Standard Shipping
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United States 15-25 days
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Canada: 21-60 days
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EU/UK: 10-25 days
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Europe non-EU: 21-30 days
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Oceania: 10-25 days
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Asia: 10-20 days
Express Shipping
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United States​: 5-7 days
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Canada: 5-7 days
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EU/UK: 5-7 days
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Europe non-EU: 5-7 days
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Oceania: 3-7 days
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Asia: 3-7 days
• Once your order is dispatched and you receive a tracking number please keep track of your order and contact the responsible carrier company for inquiries regarding delivery, re-delivery or Customs payment. We advise registering to receive automatic tracking updates via email or SMS in the carrier’s tracking website when available.
• Customs fees and Import taxes are NOT included in the order total and are responsibility of the buyer. You may check with the Customs authorities of your country to know if your order is subject to import tax payments or not. By default we DO include the order invoice with the parcel.
• Shipping costs include packing material, labor and handling fees. We will be very careful when packing your product, making sure everything is sent in perfect conditions.
• Orders with multiple items can often be combined to decrease the shipping price. This is available upon request before the purchase confirmation. Please contact us informing the exact products, options, quantities and the destination country and we will let you know what shipping discounts are available.
• Occasionally Customs hold ups, weather issues or holidays may cause delays but most orders arrive within the estimated time frame.
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• Goods that return to Thailand due to failed delivery attempts (wrong address, nobody home to sign for a package, package refused, unclaimed, etc.) will be held by the Thailand Post and no notification will be issued to the buyer until there is a request from the buyer.
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If you are experiencing a delay please contact the responsible carrier as soon as possible and let them know your tracking number. We strongly advise you to register your email in the tracking website of the carrier responsible for your order to receive updates of any delivery activity. You may also contact us at contact@orientalbazarstudio.com.
Claims
• Please report any shortage or damage to us no later than 5 days from receipt of order. Notice of damage must also be given to the carrier personnel immediately upon delivery. The faster an issue is reported the faster it can be solved.
• All packing materials and receiving paperwork should be retained for carrier inspection. Take photos of all and send it to us at contact@orientalbazarstudio.com. It is also advised to take photos of the parcel when delivered as a proof of the delivery condition.
Should you have questions please contact us at anytime.
Returns & Refunds
• Please report any shortage or damage claims no later than 5 days from receipt of order. Notice of loss or damage must be given to the carrier company immediately. The faster an issue is reported the faster it can be solved.
• All packing materials and receiving paperwork should be retained for carrier inspection. It is advised to take photos of the parcel when delivered as a proof of the delivery condition.
If you are experiencing a delay please contact the responsible carrier as soon as possible and let them know your tracking number. We strongly advise you to register your email in the tracking website of the carrier responsible for your order to receive updates of any delivery activity.
Goods that return to Thailand due to failed delivery attempts (wrong address, nobody home to sign for a package, package refused, unclaimed, etc.) will be held by the Thailand Post and no notification will be issued to the buyer unless there is a request from the buyer.
Should you have any questions please contact us at anytime.