For returns and exchanges

• Contact us within: 7 days of delivery

• Ship items back within: 14 days of delivery

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For cancellations

• Request a cancellation within: 1 hour of purchase

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Instructions and Conditions:

 

1. Items should be shipped back to us marked as RETURNED GOODS. 

 

2. Items should be in their original condition and packaging and include proof that they are being returned:

    • original box containing labels and postal forms that were attached to it (please take a photo of the labels for the  record)

    • printed version of the order invoice (please let us know if you don't have it and we can re-send it to you)

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You may also write RETURNED GOODS on the box and the shipping carrier should provide a RETURN FORM to be filled.

 

3. Ship item to the following address:

 

Oriental Bazar Studio 

250 Mahidol Rd.

T. Pa Daet, A. Muang

Chiang Mai 50100

THAILAND

 

4. The sender address (your address) must be the same as the address that we originally shipped to.

 

5. The return shipping fee and any occasional re-importation duty fees and VAT must be covered by the buyer. A duty fee of 20% + VAT of 7% may be incurred over the sum of return shipping and insurance costs.

 

6. The original shipping fee (the one paid to send the item from us to you) is non-refundable unless the item you received is defective or not as described in the listing. We will issue a refund for the product cost once items arrive back to us in their original condition.

 

7. Please email us a photo of the postal receipt and tracking numbers to contact@orientalbazarstudio.com once you have dispatched the items. Items sent without a tracking number will not be accepted.

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Don't hesitate to contact us should you have any questions!

 

Thank you!